Questão #13123072012

Governança de TI (TI) - Javascript

Os 5 ciclos de vida do ITIL V3 são:

A Service Level Management, Capacity Management, Availability Management, Service Continuity Management e Financial Management for IT Services. B Business Perspective, Service Strategy, Service Design, Service Delivery e Service Support. C Service Desk, Incident Management, Problem Management, Change Management e Configuration Management. D Business Perspective, Planning to Implement Service Management, Security Management, Application Management e ICT Infrastructure Management. E Service Strategy, Service Design, Service Transition, Service Operations e Continual Service Improvement.

Governança de TI (TI) - Javascript

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