Gerência de Projetos — Pmbok

Considere o seguinte texto, em inglês, para responder às questões

de números 66 e 67.

A Capacity Management Information System or CMIS is a

collection of IT infrastructure usage, capacity and performance

information that has been gathered in a consistent manner and

stored in one or more databases. It is the single book of record

for all usage, capacity, and performance data, complete with

associated business, application and service statistics. Any

IT staffer needing access to capacity management data can

potentially use a CMIS.

IT service management processes frequently accessing

CMIS data are:

•  Capacity planning

•  Performance management

•  Service level management

•  Help/Service desk

•  Incident management

•  Problem management

•  Configuration management

(Extraído de: www.teamquest.com.br/…/ whitepaper /)

De acordo com o texto, um CMIS é uma coleção de informações de uso, capacidade e desempenho de infraestrutura de TI que tem sido